A perfect day for me is to spend it at one of my spas and have a 10/10 experience. We aim to take people on a sensory journey, touch all 5 senses and leave a lovemark for all. Part of my role involves ensuring we maintain a high standard of …Read More »
What do you and your business partner, your team or your clients most often disagree about?
My business partner, who’s also my brother, are polar opposites. He comes from an accounting background, and I an operational one. My vision is to build a brand for global growth where as my brother prefers to build businesses to sell. This has meant that whenever we’ve had opportunities to …Read More »
“What skill have you developed since leaving formal education that has been most useful in your career?”
Being brought up in Kenya to Indian parents resulted in the ability to speak 3 languages by the age of 5, English, Swahili and Hindi. I continued this interest right through to my university years when I took on the French, Spanish and Italian. After moving to Bali, I added …Read More »
“What are your clients really buying?” (the feeling beyond the product or service you provide)
As part of an experience economy we connect with customers emotionally, and this can only be done when your team demonstrates a feeling of genuine care rather than an automated chore. We try to work with our clients for their end goal and earn their respect and trust, our main …Read More »
“What is your best advice for people on how to recruit great team members?”
Follow your gut instinct, if someone doesn’t feel right or you think they won’t be a good fit for your company, hit the exit button no matter how short staffed you may be. When employing senior management , I quietly have a rule in my mind of “could I have …Read More »
“What misconception do people outside of your industry hold about it?”
As a owner of spa’s and wellness hubs, one of my pet peeves is people outside our industry who don’t take our business seriously. The Pandemic has brought wellness to the forefront the this is set to accelerate as we turn towards a prescription of prevention. McKinsey & Co in …Read More »
What do you wish someone had told you at the beginning of your career?
I was at a golf shop with my mentor Marc Lindale who was looking to buy shoes. Upon walking in, the assistant tried to sell us sale items and Marc replied “why would I want to buy something no else wants?”. I wish I had known this when I signed …Read More »
What belief do you hold about your industry that is not shared by many?
I believe the spa and wellness industry is going to experience a monumental rise. COVID19 has made everyone focus on their own health, and wellness advocates a preventative model. Wellness will not only be exclusive to spas and resorts, but the way we live in our homes will change. Homes …Read More »