In a recent LinkedIn post, Jim Tincher, CCXP discusses his appearance on a podcast where he explored how Customer Experience (CX) can be directly linked to i…
In a recent LinkedIn post, Jim Tincher, CCXP discusses his personal commitment to urban development and his efforts to revitalize Broadway Avenue. He highlig…
Jim Tincher, CCXP recently shared on LinkedIn his excitement for an upcoming keynote address focused on the insights manufacturing customers provide to their…
Jim Tincher, CCXP highlights in a recent LinkedIn post that high customer satisfaction in manufacturing doesn’t guarantee increased spending, with a signific…
In a recent LinkedIn post, Jim Tincher, CCXP highlights a critical pattern observed in B2B customer interviews: accounts perceived as safe were quietly shrin…
In a recent LinkedIn post, Jim Tincher, CCXP discusses the significant pressure CX leaders are facing due to budget shifts towards AI and increased demands f…
In a recent LinkedIn post, Jimtincher discusses the common challenge of aligning customer experience (CX) initiatives with C-suite priorities, arguing that a…
Jimtincher explores the disconnect between C-suite priorities and customer experience (CX), arguing that CX leaders must better demonstrate the link between …
In a recent LinkedIn post, Jimtincher argues that C-suites are not indifferent to customer experience but rather haven’t seen CX framed as a driver of the ke…
In a recent LinkedIn post, Jimtincher argues that mature customer listening programs in manufacturing mature by reducing, not increasing, their survey output…
