In a recent LinkedIn post, Stacy Sherman, MBA. CSP® explores the critical role of ‘discretionary effort’ in differentiating businesses, arguing that while A…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® discusses the core components of great leadership, inspired by her daughter’s promotion. Sherman highlig…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® advocates for a balanced approach to artificial intelligence in customer experience, emphasizing the con…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® outlines her ‘G.I.V.E.’ framework—Go before you are ready, Invest in mastering the craft, Value your ‘…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® discusses how companies often fail by implementing AI in customer operations before fixing fundamental d…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® discusses the ethical implications and practical risks of using AI in high-stakes business decisions, su…
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® shares her five R.I.G.H.T. Principles—Repeatable, Intentional, Generous, Honest, and Timely—for buil…
Stacy Sherman, MBA. CSP® discusses in a recent LinkedIn post how companies should reframe customer service from a cost center to a revenue driver to secure …
In a recent LinkedIn post, Stacy Sherman, MBA. CSP® discusses the importance of identifying and leveraging one’s unique ‘superpower.’ She shares her own car…
Stacy Sherman, MBA. CSP® discusses the critical link between Agent Experience (AX) and Customer Experience (CX) in a recent LinkedIn post. She highlights th…
