Industry Voices

Lee Kuan Yew – direct/honest man who stands by his values

That customers are always right. With the rise in cyber bullying, I have learnt to protect my company and my people from falling victim to cyber bullying. I believe in playing fair and have always addressed, although rarely, negative and abusive behaviour or callouts from customers.

Interesting question, Callum. I haven’t felt “hopeless” in years. I guess maybe I felt that way 30 years ago prior to getting sober BUT at least in *this century* I haven’t. Gratitude is easy for me to default to. If you don’t focus on gratitude you are sadly WAAAAY to …

The biggest mistake I have made was relying on advertisements as a means of attracting customers to my business. I advertised over and over again, hoping to achieve the desired result but it didn’t happen. I believed if my business was seen by millions of people worldwide, I would find …

This might be the easiest question I’m ever asked. The answer is obvious: Trust. More than higher pay, fewer hours, or better benefits, what employees say they want most from a job is a boss they can trust. Yet HBR reports that 58% of employees would trust a total stranger …

Already accepting them on our website 🙂 Adapt or die

The greatest accomplishments in my life are my ability to grow a following on social media and being featured in the press. These accomplishments are important because I had heard in the past that only certain fortunate people can achieve these goals. So many people dissuaded me from my dream, …

Ambivert aka selective introvert. It really depends on who I hang out with.

If you can, get out in your “community”. For some organizations, that could be “the Internet” so its a bit easier said than done, at times. BUT, social media is a quick, easy way to share your culture and often the “feel” of your company. People will be attracted to …

Flow state comes in the form of movement for me. As a yoga teacher and a very physically active person, I find movement as a precursor to getting into flow or the ‘zone.’ Before facilitating a workshop, I usually dance or jump up and down to get the blood flowing. …