I have learnt the skill of learning how to truly listen, and to ensure my client knows I am listening.
Once we have shown that we understand their problem or predicament then we can start working with them towards a solution. Failing to acknowledge the struggles and desires of the incumbent is bound to lead to false starts in trying to improve any situation.
In the words of Dr Steven Covey, you must first seek to understand and then be understood.
Tim Gray – Entrepeneur & MD Prophit Systems