Effective communication. A vital skill in any setting, but especially in business. One of the key aspects of communication is listening. We have two ears and one mouth, and we should use them accordingly. Listening means not only hearing what the other person says, but also understanding their perspective and their reasons for it. By listening, we can show empathy and respect, and build trust and rapport. This can help us to bridge the gap between different points of view, and to find common ground or solutions. This is especially effective when acting as a facilitator between two parties.
About David Brooks
I moved from Toronto to the Niagara Region in Ontario in 2015 with my wife and 3 dogs. After commuting back and forth to Toronto for a few years I semi-retired. During the pandemic I saw how unprepared most people and organizations were to deal with lockdowns and mandates that affected us all. After reading that continued lockdowns would mean that 30% of businesses in Toronto would not be able to reopen I began learning about Business Continuity Management and have been certified as an ISO Auditor for the 22301 standard.
December 7, 2023
November 20, 2023
November 13, 2023