What skill have you developed since leaving formal education that has been most useful in your career? by David Brooks

Effective communication. A vital skill in any setting, but especially in business. One of the key aspects of communication is listening. We have two ears and one mouth, and we should use them accordingly. Listening means not only hearing what the other person says, but also understanding their perspective and their reasons for it. By listening, we can show empathy and respect, and build trust and rapport. This can help us to bridge the gap between different points of view, and to find common ground or solutions. This is especially effective when acting as a facilitator between two parties.