In a recent LinkedIn post, Jason Feifer discusses a striking example of a business owner’s struggle to regain access to a hacked Facebook account, highlighting significant customer service failures at Meta. Feifer recounts the story of Gal Adar, who has been locked out of his account and unable to recover it despite extensive efforts.
The Founder’s Quest for Support
Feifer introduces the situation by explaining the predicament faced by Adar, emphasizing the frustration and impact of losing a critical business tool due to a hacked account. The situation is made more poignant by Meta’s apparent lack of accessible support for such issues.
“His story was SO familiar — I’ve heard it from too many business owners. Their account was hacked. Now he’s locked out, has lost a valuable business tool, and can’t find someone at Meta to help.”
The narrative underscores the lengths to which entrepreneurs will go to resolve business-critical problems. Feifer illustrates this point by describing Adar’s direct action in protesting outside the Meta NYC office.
A Systemic Breakdown
According to Feifer, Adar’s persistence, including standing outside the Meta office with a sign, demonstrates the lengths founders will go to. While this direct approach has not yet yielded a solution, it has at least garnered some attention, with an employee taking his email address.
“He tried for two years. Now he’s standing outside the Meta NYC office with a sign, hoping an employee will take pity on him.”
Feifer posits that the issue is not a lack of willingness from individual Meta employees to help, but rather a flaw in the system itself. He argues that this situation is unacceptable and points to a broader problem within Meta’s customer support infrastructure.
The Broken System at Meta
Feifer uses Adar’s experience to illustrate a systemic failure within Meta’s support channels. The inability of a business owner to recover a hacked account after two years of trying, and resorting to public protest, signals a deep-seated issue.
“I’m sure Meta employees would like to help, but something about this system is clearly broken. And it should be fixed.”
As Feifer notes, the story of Gal Adar is a powerful testament to the determination of business founders. He concludes by asserting that while founders are tenacious, they should not have to resort to such measures to get essential support from a major platform.
Entrepreneurs’ Unwavering Resolve
The core message conveyed by Feifer is that the entrepreneurial spirit is characterized by an unwavering commitment to problem-solving. He highlights that founders will exhaust all avenues, even unconventional ones, to overcome obstacles.
“Because if Gal represents anything, it is this: Founders will stop at nothing to solve problems. They’ll stand outside your building, if they must. But they shouldn’t need to.”
Feifer’s post serves as a critique of Meta’s current customer service model, advocating for a more robust and accessible support system for business users who rely on their platforms.
📝 About This Content
This article is based on insights shared by Jason Feifer on LinkedIn.
📅 Originally posted on May 7, 2026 | View original post on LinkedIn →