Shep Hyken discusses the critical challenge businesses face when customer situations fall outside their established standard operating procedures, highlighti…
•Shep Hyken discusses the difference between influencing and manipulating customers on LinkedIn, emphasizing that authentic intent, empathy, and communicat…
In a recent LinkedIn post, customer service expert •Shep Hyken explores the critical link between consistency and customer retention. Hyken argues that pre…
In a recent LinkedIn post, customer service expert •Shep Hyken argues that while AI is transforming customer service, companies often err by treating AI as…
In a recent LinkedIn post, Shep Hyken discusses the critical importance of active and multi-layered listening, featuring insights from Natalie K. Jackson on …
In a recent LinkedIn post, Shep Hyken explores a new perspective on gamifying customer service, advocating for a focus on personal performance improvement ov…
Shep Hyken explores in a recent LinkedIn post how simple changes in communication, rather than expensive technology, can significantly improve customer exper…
In a recent LinkedIn post, customer service expert •Shep Hyken discusses the inevitability of failure in the customer experience (CX) landscape. He argues …
In a recent LinkedIn post, Shep Hyken explores the crucial balance businesses must strike during brand refreshes. He emphasizes that while modernization is k…
In a recent LinkedIn post, •Shep Hyken discusses the evolution of customer experience, highlighting how conversational AI, as explored with Aaron Cannon of…
