In a recent LinkedIn post, Ben Eubanks discusses the potential for Artificial Intelligence to transform the way Human Resources departments handle common employee inquiries, moving beyond traditional, often cumbersome, processes.
Eubanks shares insights from an episode of the podcast “We’re Only Human,” featuring Lane McFarland, who experimented with AI to proactively address employee questions. The post emphasizes the significant, positive outcomes of this experiment.
“Forms. PTO requests. And a thousand other questions. It’s the life of an HR team.”
As Ben Eubanks notes, HR teams are often bogged down by routine administrative tasks, diverting their energy from more people-centric aspects of their roles. He highlights the common experience of HR professionals: “We do it because we love the people (not because we love the forms and processes!)”
The Challenge of HR Workload
Eubanks frames the core challenge facing HR departments as the sheer volume of repetitive questions and administrative duties. These tasks, while necessary, can consume a significant portion of an HR team’s time and resources. This constant stream of inquiries, ranging from simple form submissions to complex PTO requests, can lead to burnout and detract from strategic initiatives that could benefit the entire organization.
AI as a Proactive Solution
The central theme of Eubanks’s post is the exploration of AI as a viable solution to alleviate this workload. He points to Lane McFarland’s team as a case study, demonstrating how AI can be leveraged not just to answer questions, but to do so proactively. This suggests a shift from reactive problem-solving to a more efficient, forward-thinking approach.
“But what if there’s another way? In this episode of We’re Only Human, Lane McFarland shares his team’s experimentation with AI to proactively answer employee questions.”
According to Eubanks, the results of McFarland’s team’s AI experimentation were exceptionally promising. While the specifics are detailed in the podcast episode, Eubanks uses the phrase “The results are *unbelievable*” to convey the impact and success of their AI implementation.
The Future of HR Technology
Eubanks’s coverage of McFarland’s experience suggests a broader trend in HR technology: the integration of AI to enhance efficiency and employee experience. By automating responses to common questions, HR teams can be freed up to focus on more complex issues, employee development, and strategic HR planning. This allows HR to function not just as administrators, but as true strategic partners within the business.
In Ben Eubanks’s view, this kind of innovation is crucial for modern HR departments looking to optimize their operations and better serve their workforce. He encourages readers to explore the full story, indicating that the insights shared by McFarland offer a glimpse into the future of HR service delivery.
“Dive into the episode in the comments below to hear the full story!”
The post serves as a compelling endorsement of exploring new technological solutions to age-old HR challenges, positioning AI as a powerful tool for enhancing both operational efficiency and the employee experience.
📝 About This Content
This article is based on insights shared by Ben Eubanks on LinkedIn.
📅 Originally posted on November 3, 2025 | View original post on LinkedIn →