In a recent LinkedIn post, Janna Bastow highlights an upcoming live session focused on a critical aspect of modern customer service operations: wiring a product stack into agents.
Bastow’s post serves as an announcement and an invitation to an event featuring Julie Hammers, who will be demonstrating the practical setup of integrating various tools and platforms directly into an agent’s workflow. The emphasis, as Bastow points out, is on a hands-on, live demonstration rather than theoretical discussion.
“She’s doing the setup live rather than talking around it, then getting into what’s worth building once it’s connected.”
The Practicality of Live Setup
Janna Bastow frames the session as a departure from typical, more abstract discussions about technology. By focusing on a live setup, the session aims to provide tangible, actionable insights for businesses looking to enhance their agent capabilities. According to Bastow, this live approach is key to understanding the real-world implications of such integrations.
Connecting Tools for Enhanced Agent Performance
The core of the discussion, as outlined by Bastow, will revolve around the practical steps involved in connecting a product stack to agents. This includes not only the initial setup but also the subsequent strategic decisions about what features and functionalities are most valuable once the integration is complete. Bastow emphasizes the importance of seeing the process unfold in real-time.
Addressing Key Integration Challenges
Bastow also signals that the session will delve into the complexities and finer points of this integration. She specifically calls out the ‘permissions questions’ as a particularly valuable area of focus.
“The permissions questions are the good ones, so bring those.”
This suggests that the live demonstration and subsequent Q&A will tackle common hurdles and critical considerations that arise when connecting different systems. In Bastow’s view, understanding and resolving these permission-related issues is crucial for a successful and secure product stack integration that empowers agents without compromising data integrity or operational efficiency.
The post concludes with a clear call to action, providing a link for interested parties to register and secure their spot for the event.
“Save your seat here: https://hubs.ly/Q04tq9S30”
Janna Bastow’s sharing of this event underscores the growing need for businesses to streamline their agent tools and workflows. By highlighting Julie Hammers’ practical, live approach, Bastow is promoting a method of learning that prioritizes hands-on understanding and problem-solving in the dynamic field of customer experience technology.
📝 About This Content
This article is based on insights shared by Janna Bastow on LinkedIn.
📅 Originally posted on September 8, 2026 | View original post on LinkedIn →