In a recent LinkedIn post, Noemi Kis✨ discusses the rapidly widening gap between those actively leveraging Artificial Intelligence and those who remain skeptical, attributing the difference not to technical skill but to a lack of exposure to truly advanced AI capabilities.
Noemi Kis✨ highlights that many still perceive AI through the lens of its earlier, less sophisticated iterations. “If you haven’t experienced truly good AI, you’re still living in 2021,” the post states, emphasizing that current AI performance has significantly surpassed outdated perceptions.
The Evolution of Voice AI
A key area where Noemi Kis✨ illustrates this advancement is in voice AI. The article points out the stark contrast between past voice agents, often characterized as robotic and frustrating, and the sophisticated systems available today. This evolution, according to Noemi Kis✨, marks the end of an era where human intervention was often preferred over automated systems.
“AI voice agents used to be bad. Robotic and frustrating. I’d rather press ‘0’. That era is over.”
Noemi Kis✨ paints a vivid scenario to underscore the capabilities of modern voice AI: a late-night emergency requiring a ride to the hospital. The AI’s ability to detect urgency in a caller’s voice and facilitate a rapid response is presented as a benchmark of current technology.
Advanced Capabilities in Action
The post specifically mentions companies like Poly.ai, detailing the advanced functionalities their AI agents possess. These include the ability to understand diverse accents, seamlessly switch languages mid-conversation, maintain performance in noisy environments, and handle emotionally charged interactions with empathy.
Outperforming Expectations
According to Noemi Kis✨, these advancements mean that AI is no longer a future prospect but a present reality that is already exceeding customer service expectations. “This isn’t ‘AI is coming.’ It’s already outperforming,” the post asserts.
“This will be the top of the line customer service experience.”
Noemi Kis✨ concludes with a strong call to action for businesses, asserting that the integration of such advanced AI is not merely an option but a necessity for leading companies. The insights shared by Noemi Kis✨ suggest that embracing these technologies is crucial for staying competitive and delivering exceptional customer experiences.
“And if you’re running a company, you should already be offering it.”
The article strongly implies that companies lagging in AI adoption are missing out on significant advancements, particularly in customer service, and need to prioritize integrating these powerful tools.
📝 About This Content
This article is based on insights shared by Noemi Kis✨ on LinkedIn.
📅 Originally posted on February 16, 2026 | View original post on LinkedIn →