Tag Archives: CX Strategy

Dan Gingiss, CSP explores the critical role of visibility in customer experience, arguing that proactively informing customers during waiting periods builds ...

Stacysherman explores the practical applications of 'agentic AI' and 'orchestration' for customer experience, drawing insights from an IBM report and an inte...

In a recent LinkedIn post, Shephyken discusses how the Five Guys strategy of offering peanuts while customers wait can teach valuable lessons about customer ...

Jim Tincher, CCXP, argues in a recent LinkedIn post that customer experience teams must move beyond merely listening to customers and develop capabilities in...

In a recent LinkedIn post, customer service expert •Shep Hyken argues that while AI is transforming customer service, companies often err by treating AI as...

Jim Tincher, CCXP argues in a recent LinkedIn post that most customer experience programs in manufacturing are ineffective because they focus too heavily on ...

Jim Tincher, CCXP discusses how Dow's successful integration of customer experience data dashboards, which connected CX metrics to operational results like o...

In a recent LinkedIn post, Jim Tincher, CCXP discusses the common challenge of linking customer satisfaction to business growth, arguing that a 'framing prob...

In a recent LinkedIn post, Jim Tincher, CCXP discusses findings from the 2026 AMCX Benchmark Report, highlighting that relationship signals, not product or p...

Stacy Sherman, CSP®. MBA highlights the gap between consumer adoption of voice AI and business implementation, exploring the reasons for corporate hesitatio...